Refund Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@internationalloft.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@internationalloft.com or give us a phone call at 954-408-9908.

Our hours are Monday - Friday between 9 AM and 5 PM Est.


Damages and issues
Please inspect your order upon receiving it  and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right for you.  We want you to be happy with your purchase and we will work to make things right for you.


Exchanges
The fastest way to ensure you get what you want is to contact us either by phone or email.  We value you as a customer and will work to ensure that you are satisfied.


Refunds
Please contact us so that we can resolve any issue you may have with your order. If the resolution requires you to send the item back we will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.